Last Updated: October 2026
1. Introduction and Scope
Welcome to Phone Repair Centre (PRC) Warehouse (warehouse.prcrepair.com.au). These Terms and Conditions govern your access to and purchases made through this website. By placing an order, registering an account, or browsing our catalog, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
Phone Repair Centre operates its Australian flagship workshop and advanced engineering lab at 122 Queen St, St Marys NSW 2760, Australia.
2. International Warehouse Sourcing and Direct Factory Fulfillment
Please review our fulfillment model carefully prior to purchasing:
- Factory-Direct Catalog: Products listed on warehouse.prcrepair.com.au (including device cases, accessories, screen protectors, charging cables, adapters, and replacement parts) are fulfilled directly from our specialized international manufacturing and warehouse fulfillment hub in China.
- Local Workshop Stock Invariant: We do not hold physical retail stock of these catalog accessories in our local Sydney workshop. Orders are transmitted directly to our overseas fulfillment center for picking, inspection, and air carriage.
- Direct-to-Customer Delivery: Parcels are dispatched directly from our international fulfillment hub to the customer delivery address provided at checkout.
3. Handling Times and Delivery Schedule
Because items are dispatched from our international fulfillment center, specific handling and delivery schedules apply:
- Handling and Preparation Time: 1 to 3 business days. This timeframe covers intake verification, order picking, serial/batch allocation, and physical pre-departure quality control inspection.
- Tracked International Air Delivery: 10 to 15 business days Australia-wide following flight departure.
- Live Carrier Tracking: As soon as your parcel is manifested and scanned onto the international air freight carrier, an automated confirmation email containing your active tracking link and parcel identifier will be dispatched to your registered email address.
- Customs and Border Processing: All parcels enter Australia through official border customs clearance. While the majority of shipments clear border processing within 24 to 48 hours of touchdown, international customs inspections, quarantine holds, or peak postal seasons may occasionally affect transit times.
4. Mandatory Pre-Checkout Confirmation
To ensure total transparency, all customers are required to tick an explicit confirmation checkbox prior to submitting their order at checkout. By ticking this box, you confirm your understanding and agreement that:
- Your order is fulfilled and dispatched directly from our international China warehouse hub.
- No physical stock is held in our local Sydney workshop.
- Handling time is 1 to 3 business days, and estimated delivery is 10 to 15 business days Australia-wide.
5. Device Model Verification and Compatibility
It is the customer responsibility to verify their exact handset or tablet model before placing an order. Accessories and cases are manufactured to millimeter precision for specific device revisions:
- During checkout, customers can select whether they are confident about their model or if they require our workshop team to contact them prior to dispatch to confirm compatibility.
- If you are unsure of your exact model number, please contact our team via WhatsApp (+1 555-955-6234) before ordering so we can assist you in verifying your model.
6. Order Cancellations and Address Amendments
Due to automated international warehouse batching, orders enter allocation swiftly:
- 24-Hour Amendment Window: Any cancellation request or shipping address correction must be submitted within 24 hours of order placement.
- Requests must be sent via WhatsApp (+1 555-955-6234) or email (service@prcrepair.com.au) quoting your order number.
- Once an order has been batched and handed to the international air carrier, cancellation is no longer possible and the standard return procedure applies upon arrival.
7. Pricing and Currency
All prices listed on warehouse.prcrepair.com.au are in Australian Dollars (AUD). Prices include applicable taxes unless specified otherwise. We reserve the right to correct pricing errors and adjust catalog pricing without prior notice.
8. Returns, Replacements and Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage:
- Faulty, Damaged or Incorrect Goods: If your order arrives damaged, defective, or does not match the model ordered, please notify us within 14 days of delivery with photos of the item and packaging.
- Local Sydney Return Processing: Authorized returns do not need to be sent back to China. Return shipments are processed directly by our Australian flagship workshop team at 122 Queen St, St Marys NSW 2760.
- Return Condition: Non-defective returns must be unused, in original packaging, and in resalable condition.
9. Limitation of Liability
To the maximum extent permitted by Australian law, Phone Repair Centre shall not be liable for any indirect, incidental, or consequential damages resulting from delayed delivery due to customs processing, postal carrier delays, or incorrect address information provided by the customer. Our total liability for any claim shall not exceed the purchase price paid for the specific goods in question.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
11. Contact Information
For any questions, order inquiries, or assistance with your delivery, contact our Sydney workshop team:
Phone Repair Centre (PRC)
Flagship Workshop: 122 Queen St, St Marys NSW 2760, Australia
Phone: (02) 8678 3298
WhatsApp: +1 555-955-6234
Support Email: service@prcrepair.com.au
Workshop Hours: Monday to Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 4:00 PM (Closed Sunday)