Last Updated: October 2026
Australian Consumer Law Guarantee
At Phone Repair Centre (PRC), all goods sold through warehouse.prcrepair.com.au come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Direct Factory Sourcing and Local Sydney Returns
While our warehouse catalog accessories are dispatched directly from our international China fulfillment warehouse hub (with 1 to 3 business days handling and 10 to 15 business days delivery time), all customer returns and warranty claims are handled locally right here in Sydney. You never have to ship items back to China.
30-Day Return Policy for Damaged, Defective or Incorrect Items
If you receive an item that is damaged in transit, defective, or does not match the product or device model you ordered:
- Notification: Please notify us within 14 days of receiving your delivery.
- Evidence: Send clear photos or a short video showing the fault, model mismatch, or packaging damage, along with your order number.
- Resolution: Upon verification, our team will immediately arrange a replacement sent to you or issue a full refund to your original payment method.
Change of Mind Returns
Because catalog accessories are custom-routed directly from our overseas factory hub, change-of-mind returns are accepted within 14 days of receipt subject to the following criteria:
- The item must be completely unused, unopened, and in its original retail packaging.
- Return postage to our St Marys workshop is the responsibility of the customer.
- Once inspected and verified at our Sydney workshop, a refund for the product purchase price will be issued to your original payment method.
Local Return Processing Workshop
All authorized returns must be posted or delivered to our flagship Sydney workshop:
Phone Repair Centre Returns
122 Queen St, St Marys NSW 2760, Australia
Phone: (02) 8678 3298
Email: service@prcrepair.com.au
How to Initiate a Return
To start a return or exchange, simply message our team with your order number and photos:
- WhatsApp: +1 555-955-6234 (Fastest response)
- Email: service@prcrepair.com.au
- Workshop Lab: (02) 8678 3298