Customer Help and FAQ
Our Sydney support team is here to assist you with orders, delivery, and product questions.
Orders and Shipping
How long does it take for me to receive my order?
Orders require 1 to 3 business days for handling, quality check, and factory packaging. Once handed to the air carrier, tracked international delivery takes 10 to 15 business days Australia-wide. Just to be on the safe side, international flights and border clearance can take time, but you will receive full carrier tracking throughout the journey.
Where are these items dispatched from?
All catalog accessories on warehouse.prcrepair.com.au are dispatched directly from our international China fulfillment warehouse hub. We do not hold physical stock of these catalog parts in our local Sydney workshop, which allows us to provide an extensive catalog at factory-direct pricing.
How do I track the status of my order?
As soon as your parcel departs on the international air carrier, you will receive an automated dispatch email containing your live tracking number and carrier link. You can also message our team on WhatsApp (+1 555-955-6234) anytime with your order number for an immediate status update.
How do I change my shipping address or cancel an order?
Please contact us via WhatsApp (+1 555-955-6234) or email (service@prcrepair.com.au) within 24 hours of placing your order. Once an order is processed by the fulfillment hub and batched for air dispatch, shipping addresses cannot be altered.
Do you ship Australia-wide?
Yes, we deliver to all residential, business, and PO Box addresses across New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, ACT, and the Northern Territory.
Returns and Exchanges
What is your returns policy?
All orders are protected under Australian Consumer Law. If an item arrives damaged, defective, or incorrect, contact us within 14 days of receipt with photos. We will arrange a replacement or refund promptly.
Do I have to return items to China?
No, you never have to return items overseas. All authorized returns are processed directly at our Sydney flagship workshop: Phone Repair Centre, 122 Queen St, St Marys NSW 2760.
I received the wrong item or wrong phone model
Send a photo of the item received and your device model to our team on WhatsApp (+1 555-955-6234) or email (service@prcrepair.com.au). We will review it and send the correct model or process your refund.
Customer Support and Workshop Contact
Need help or have a question about a product? Reach our Sydney flagship workshop team directly:
- WhatsApp: +1 555-955-6234 (Fastest response)
- Workshop Phone: (02) 8678 3298
- Support Email: service@prcrepair.com.au
- Workshop Address: 122 Queen St, St Marys NSW 2760, Australia
- Operating Hours: Monday to Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 4:00 PM (Closed Sunday)