Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]
1. Introduction
Phone Repair Center (“Company”, “we”, “our”, “us”) is a professional phone repair service provider and e-commerce platform based in Australia. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website, mobile applications, or services.
By using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
2. Information We Collect
We may collect the following information:
a) Personal Information You Provide
- Full name, email address, phone number, and billing/shipping addresses
- Payment information (processed securely by third-party payment gateways)
- Account login details if you create an account on our website
- Repair request details, device information, and service preferences
b) Information Collected Automatically
- IP address, browser type, device information, operating system
- Pages visited, time spent on site, referral and exit pages
- Cookies and similar tracking technologies
c) Information from Third Parties
- Social media login information if you sign in using Facebook, Google, etc.
- Data from payment providers or delivery partners related to your orders or repairs
3. How We Use Your Information
- Processing and fulfilling orders for products and repairs
- Communicating with you regarding orders, repair status, promotions, and updates
- Improving our products, services, and website experience
- Detecting fraud, ensuring security, and complying with legal obligations
- Marketing purposes, only if you have provided consent
4. Sharing of Information
- Service Providers: Payment gateways, shipping companies, IT service providers
- Legal Authorities: When required by law, legal process, or regulatory obligations
- Business Transfers: In case of a merger, acquisition, or sale of assets
5. Cookies & Tracking Technologies
- We use cookies to enhance user experience, remember preferences, and analyze website traffic.
- You can disable cookies in your browser, but some features may not function correctly.
6. Data Retention
- We retain personal information only as long as necessary to provide our services and comply with legal obligations.
- Information may be retained to resolve disputes or enforce agreements.
7. Your Rights
- Access, update, or request deletion of your personal data
- Withdraw consent for marketing communications
- Request a copy of information we hold about you
- File a complaint with a data protection authority
To exercise your rights, contact us at [service@prcrepair.com.au].
8. Security Measures
- SSL encryption for secure data transmission
- Restricted access to personal information to authorized staff only
- Regular monitoring and maintenance for security vulnerabilities
While we implement best practices, no method of data transmission or storage is completely secure. Absolute security cannot be guaranteed.
9. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children. If we become aware that data from a child has been collected, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date. Continued use of our services after changes means you accept the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Phone Repair Center
122 Queen St, St Marys NSW 2760, Australia
Email: service@prcrepair.com.au
Phone: (02) 8678 3298